Contact Us

Within our stated service hours, The The Ordinary customer care team assists with products, checkout, payment, delivery, tracking, returns, exchanges, and privacy requests.

Information That Helps Us Respond

To protect account information, for an order question, provide the order number and a short description without including full card data. A request for cancellation before shipment can be made through these channels; after shipment, the Refund Policy controls.

Service Window

For customer-care requests, Support is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/New_York). A message received later is reviewed during the next service window.

How to Reach the Merchant

Within our customer-care process, Business name: The Ordinary

For a clear service request, Email Support@theorxdrnay.shop or call (434) 629-8715 for customer care.

As part of our support standard, Business and default return location: 992 E Olney Rd, Norfolk, VA 23504, US

To keep communications accurate, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/New_York).