About Us

Within our skincare assortment, The Ordinary serves customers in the United States with skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils. The current product listing controls availability and the model-specific details shown to shoppers.

Designed Around Everyday Care Routines

To support informed product selection, The assortment supports building cleansing, hydration, exfoliation, targeted treatment, eye-care, facial-oil, and sun-care routines only where stated by the applicable listing. Each listing and its supplied instructions define the product's actual purpose, functions, and use.

Use, Care, and Safety

To keep product guidance practical, customers should review the applicable product page and packaging for the ingredient list, directions, compatibility guidance, cautions, and other safety notices.

A Clearer Way to Shop

Across the current product range, our service standard combines useful listing information, transparent policies, Free standard shipping on every U.S. order, tracking after shipment, and accessible customer care before and after purchase.

How to Reach the Merchant

For responsible product use, Business name: The Ordinary

As part of our customer-care standard, Email Support@theorxdrnay.shop or call (434) 629-8715 for customer care.

For an informed store experience, Business and default return location: 992 E Olney Rd, Norfolk, VA 23504, US

To connect products with their stated uses, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/New_York).